Return & Refund Policy

Effective Date: July 2026

At Dharoma, we are committed to providing premium-quality attars and fragrances. Every order is carefully inspected before dispatch to ensure it reaches you in excellent condition.

Please read our Return & Refund Policy before placing an order.

Returns

Due to the personal nature of fragrance products and hygiene considerations, we do not accept returns for products that have been opened, used, or are no longer in their original condition.

However, you may be eligible for a replacement or refund in the following situations:

  • You received the wrong product.
  • The product arrived damaged or leaking.
  • The product was missing from your order.
  • The product was significantly different from what you ordered.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your Order Number
  • Clear photographs of the product
  • Video of unboxing
  • Photographs of the packaging (if damaged)
  • A brief description of the issue

Claims made after 24 hours of delivery may not be eligible for replacement or refund.

Products Not Eligible for Return

The following items are not eligible for return or exchange:

  • Opened or used attars and fragrances
  • Products damaged due to improper handling or storage after delivery
  • Products purchased during clearance or special promotional sales (unless received damaged or incorrect)
  • Products without original packaging or labels
  • Without proper unboxing video

Refund Policy

Once your request has been reviewed and approved, your refund will be processed using the original payment method.

Refunds are generally processed within 5–8 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Replacement Policy

If your replacement request is approved, we will dispatch the replacement product at no additional shipping cost, subject to product availability.

If the same product is unavailable, we may offer:

  • A similar replacement product (with your approval), or
  • A full refund.

Non-Delivery

If an order is returned to us because:

  • the delivery address was incorrect,
  • the customer was unavailable after multiple delivery attempts,
  • or the package was refused without a valid reason,

additional shipping charges may apply for re-dispatch.

Refund Processing Time

After approval:

  • Refund Initiated: Within 4 business days
  • Bank/Card/UPI Processing: 5–8 business days

Actual timelines may vary depending on your payment provider.

Quality Assurance

Every Dharoma product undergoes a quality check before dispatch. While we take every precaution to ensure your order arrives safely, if something isn’t right, we’ll work with you to resolve the issue as quickly as possible.

Contact Us

If you need assistance with a return, replacement, or refund request, please contact us.

Dharoma

Website: https://dharoma.com

Email: info@dharoma.com

Please include your Order Number in all communications so we can assist you promptly.