Shipping Policy
Shipping Policy
Effective Date: July 2026
At Dharoma, we strive to deliver your favourite attars and fragrances safely and as quickly as possible. Every order is carefully packed to ensure your products reach you in excellent condition.
Please read our Shipping Policy before placing an order.
Order Processing
All orders are processed after successful payment confirmation.
- Orders are typically processed within 1–3 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, sales events, or high order volumes, processing times may be slightly longer.
Delivery Time
Estimated delivery time depends on your location.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note that these are estimated delivery times and may vary due to courier operations, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Dharoma may offer Free Shipping on selected products or promotional offers.
Order Tracking
Once your order has been shipped, you will receive a confirmation via Email, SMS, or WhatsApp (where applicable) containing your tracking details.
You can use the provided tracking information to monitor the status of your shipment.
Delivery Partners
To ensure safe and reliable delivery, Dharoma works with trusted courier and logistics partners across India.
Delivery Delays
While we make every effort to deliver your order within the estimated time, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier network delays
- Government restrictions
- Incorrect or incomplete shipping information
We appreciate your patience and understanding in such situations.
Incorrect Shipping Address
Please ensure that your shipping address, mobile number, and PIN code are accurate before placing your order.
Dharoma will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.
Delivery Attempts
Our courier partners generally make multiple delivery attempts before returning the shipment.
If you are unavailable during delivery, please coordinate directly with the courier using the tracking details provided.
Damaged Packages
If you receive a package that appears damaged or tampered with, we recommend:
- Taking clear photographs before opening the package.
- Unboxing video is must for smooth replacement.
- Contacting us within 24 hours of delivery.
- Sharing your Order Number along with photos and video for quick assistance.
International Shipping
Currently, Dharoma ships within India only.
If international shipping becomes available in the future, this policy will be updated accordingly.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Dharoma
Website: https://dharoma.com
Email: info@dharoma.com
Please include your Order Number whenever you contact us so we can assist you more efficiently.