Terms & Conditions

Effective Date: July 2026

Welcome to Dharoma (“we,” “our,” or “us”). By accessing or using dharoma.com, you agree to our Terms & Conditions. Please read carefully before using our website or placing an order.

If you do not agree with these terms, please do not use our website.

About Dharoma

Dharoma is an online fragrance brand offering premium attars, perfume oils, and carefully selected luxury fragrances. We are committed to providing quality products and a secure shopping experience for our customers.

Use of the Website

By using this website, you agree that you:

  • Are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • Will provide accurate and complete information while placing an order.
  • Will not misuse, damage, or attempt to interfere with the website or its security.
  • Will use the website only for lawful purposes.

Product Information

We make every effort to display our products as accurately as possible.

However:

  • Product colours may vary slightly depending on your device or screen settings.
  • Fragrance perception varies from person to person due to skin chemistry, environment, and personal preference.
  • Product packaging may occasionally change without prior notice while maintaining the same product quality.

Pricing

All prices displayed on Dharoma are in Indian Rupees (INR).

Prices are subject to change without prior notice.

Applicable taxes, including GST where required, will be calculated during checkout or included as displayed.

Orders

Once an order is placed, you will receive an order confirmation.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors, product unavailability, suspected fraud, or technical issues.
  • Contact customers for additional verification if necessary.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method.

Payments

We accept secure payments through trusted payment gateways.

Dharoma does not store your debit card, credit card, UPI, or banking information on its servers.

All payment information is securely processed by authorised payment providers.

Shipping & Delivery

Please refer to our Shipping Policy for complete information regarding returns, replacements, and refunds.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier partner
  • Public holidays
  • Weather conditions
  • Unexpected logistical delays

While we aim to deliver orders on time, delivery dates are estimates and cannot be guaranteed.

Returns & Refunds

Please refer to our Return & Refund Policy for complete information regarding returns, replacements, and refunds.

Intellectual Property

All content available on Dharoma, including but not limited to:

  • Logo
  • Brand name
  • Product names
  • Images
  • Graphics
  • Website design
  • Product descriptions
  • Text

is the property of Dharoma and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written permission.

User Content

If you submit reviews, comments, suggestions, or other content to Dharoma, you grant us permission to use, display, and publish such content for promotional or informational purposes, provided it does not violate applicable laws or the rights of others.

Limitation of Liability

To the maximum extent permitted by law, Dharoma shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the purchased product.

Product Usage Disclaimer

Our fragrances are intended for external use only.

Customers should:

  • Perform a patch test before regular use.
  • Avoid contact with eyes.
  • Keep products away from children.
  • Store products in a cool, dry place away from direct sunlight.

If irritation occurs, discontinue use immediately and seek medical advice if necessary.

Privacy Policy

Your privacy is important to us.

Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Ambala, Haryana, India.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Dharoma

Website: https://dharoma.com

Email: info@dharoma.com